Shipping policy
Shipping Policy
Domestic Shipping (USA)
We ship all standard orders within the United States via UPS Ground.
We ship all standard orders within the United States via UPS Ground.
Shipping costs are calculated at checkout based on package weight and destination.
Please allow 1-3 business days for order processing.
Once shipped, most orders arrive within 1-5 business days.
International Shipping
We ship to many countries worldwide. Shipping charges for international orders will be calculated and displayed at checkout based on destination, weight, and shipping method.
Carriers
We ship wit UPS for USA orders. For international orders the carrier varies.
Delivery Time
Please check with delivery carrier for anticipated delivery time.
International Duties and Taxes
Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
Tracking Information
Once your order has shipped, you will receive an email with tracking information.
Once your order has shipped, you will receive an email with tracking information.
Order Processing Time
All orders are generally processed within 3 business days. We generally do not ship on weekends or holidays.
All orders are generally processed within 3 business days. We generally do not ship on weekends or holidays.
Lost or Damaged Items
If your package is lost or arrives damaged, please contact us at service@mypetfoodtray.com as soon as possible, and within 14 days of the delivery date.
If your package is lost or arrives damaged, please contact us at service@mypetfoodtray.com as soon as possible, and within 14 days of the delivery date.